Faq
Q: Do I need to make a booking?
If there are openings available, then it is possible to jump by simply showing up at our office on the day. Customers with bookings will be given priority however, so it is possible that you might be subject to a long wait. Weekends, national holidays and holiday periods can fill up quickly so booking well in advance is strongly recommended. At all times however, making a booking is recommended to avoid disappointment.
Q: How early should I arrive before my booking time?
Please arrive 30 minutes prior to your booking time and make sure you’ve used the restroom etc. and then head to the reception.
Q: How long should I expect to be on-site?
Time on-site varies depending on the number of people in your group and on how busy we are that day. As a general guideline however, on a moderately busy day, a group of 2 can expect to take one hour; a group of 6, one hour and a half; and a group of 12, two hours.
Q: What happens if I am late for my booking?
At any given time, those customers with current bookings will be given priority, so customers who arrive late will have to wait for the next available opening to complete their jump. If you are going to be late for a booking, please contact us at 0278-72-8133 as soon as possible.
Q: What are your cancellation policies?
Cancellations, in full or in part, that occur on the day prior to the booking will incur a cancellation fee of 50% of the price of the cancelled jumps. Cancellations on the day of the booking will incur a fee of 100%. Cancellations of combination tours that involve activities with other adventure companies may also incur further fees depending on those company’s policies.
Q: What is the general process?
You will first arrive at reception and work your way through the check-in process which includes payment, insurance & liability procedures and weigh-in. You will then receive a jump ticket which you bring out to the platform. Upon checking in at the platform, you will be fitted with a harness and made ready to jump. After your jump you will be reeled back up to the platform back up to the cameraman’s tent beside the platform where you can have a look at your pictures. Finally, return to reception to pick-up any checked articles and your Certificate of Courage.
Q: Do you still operate if it is raining?
Bungy jumping goes ahead even in the event of rain. Please remember to bring an umbrella and possibly a change of clothes if the forecast calls for rain. The only case in which operations would be suspended would be if a typhoon, violent storm. In that case, we will contact customers directly at the earliest possible opportunity.
Q: Are there any clothing restrictions?
You will end up hanging up-side down momentarily, so women are advised not to wear skirts. Otherwise, loose, comfortable clothing that is appropriate for light activity is recommended. Please note that at some locations you will be fitted with an ankle harness, it is important that we be able to have easy access to your calves & ankles therefore slim-legged pants should not be worn.
Q: What about footwear?
Sneakers or sandals that are secured to your foot are recommended, but regular beach sandals or crocs are fine as well. Please do not wear high-cut shoes or boots; your ankles and calves must be easily accessible. Low-cut shoes are the best option.
Q: Can I jump wearing glasses or contact lenses?
Jumpers can either remove their glasses or opt to have them attached by a rubber strap when they jump. Jumping while wearing contact lenses is fine, however they have been known to fall out so, if you are concerned about losing them, please remove them before jumping.
Q: I suffer from certain medical conditions; is it OK to bungy jump?
In order for us to ensure your safety please check our medical conditions board and let our staff know of any medical issues that you may have – especially if you need medication. In most cases these medical conditions will not prevent you from being able to bungy jump but will help our staff know how to assist you in case of an emergency.
Anyone who has a serious medical condition, has suffered some type of injury in the past or has any doubts at all regarding their physical condition and how it could be affected by bungy jumping should first consult a doctor before booking.
With certain pre-existing injuries (such as shoulder dislocations) our staff will be able to advise you of certain ways to jump that will minimize the risk of aggravating the injury – the jumpmaster will make a decision on the day as to whether a customer is fit to jump. Bungy China does not accept any responsibility for the aggravation of pre-existing injuries that arise from bungy jumping.
Q: Will bungy jumping be a problem for people who have had laser surgery on their eyes?
We have never heard of any complications arising for bungy jumpers who have had laser surgery on their eyes, but even so, Bungy China strongly suggests that jumpers should wait at least 3 months after having surgery before attempting a bungy jump. Please consult a doctor if you have any concerns.
Q: During the jump, does your body experience a shock or a jolt of any kind?
The cord reaches full extension very smoothly and so your body will experience no sudden jolt at the bottom of the jump. You will, of course, gradually feel the tightening of the harness around your ankles as you reach full extension, but otherwise there rebound is very smooth and fluid.
Q: Is it possible to take video that will be used in wedding parties or other occasions?
Absolutely. The cameraman will not be allowed onto the platform, but there are positions just beside the platform from where the jumper can be filmed & interviewed. Bungy China does not provide video equipment or helmet cams, so customers must supply their own equipment.
Q: Is it alright to hold a camera or an object in your hand when you jump?
Cameras must be equipped with a hand or wrist strap of some kind and all objects, both cameras and others, must be secured using a heavy masking or duct tape (Customers are required to provide their own tape). Specifically manufactured helmet cams are also permissible.
Other objects must be light-weight and not have any sharp points or edges. Our customers’ safety is our number one concern and ultimately, the jump master reserves the right to disallow any object from being used during a jump. We thank you for your understanding.
